Learn Phone and computer repair A job ticket per device with its number, fault, technician and amount, plus “waiting for a part” and “ready” states.
Last updated: 7 November 2026 · 10 chapters · 12 steps · The Phone and computer repair page →
Pick up where you left off: Resume ▶
← Previous ▶ Play Next → Speed ×1 0:00 Opening the account and creating the workshop 2:36 Home: your workshop at a glance 4:27 Receiving a device 7:00 The receipt and barcode 8:50 Devices list 10:38 Device page and its stages 12:22 Parts, labour and job profit 15:10 Payments and deposit 16:31 Notifying, delivery and warranty 18:25 Warranty, cancelling and repair settings
Settings, team, printing, subscription and everything in More are shared by every business type and have one detailed video →
Step by step Press any step (or scroll) and the phone shows its screen.
1 Home and the bottom barNew This is your home screen: a summary of your day. The bar at the bottom moves you between the sections of your shop, and «More» at its end opens everything else. 2 Receiving a deviceNew When a device arrives tap «Receive device», type the customer's name, the device type and the fault, and photograph its condition. If you take a deposit, record it here. 3 The receipt with a barcodeNew Every job gets a receipt with a number and a barcode that you hand to the customer or send on WhatsApp. When they return you scan the barcode and the job opens directly. 4 Handover and warrantyNew Move the job through its stages up to «Ready» and tell the customer. At handover you collect the balance and the warranty period you set begins, so if the device returns within it you know it's covered. 5 SellingNew To sell an accessory or spare part on its own, open «Sell». Spare parts you use inside a job are added to the job itself, so they go into its cost. 6 Credit and the credit limitNew This is the credit book: who owes how much, and their last movement. The owner sets a limit for each customer; Rafeeq warns you as they near it, and past the limit a credit sale needs approval. 7 The cash drawer and closing itNew Open the drawer in the morning with the change in it, and close it at night by counting what's inside. Rafeeq compares your count to what it should be and shows the difference. 8 Staff and permissionsNew From here you add a staff member by inviting their phone number, and choose what they can see and do. A new staff member has no permissions by default, and you grant what you want. 9 Your shop page and its linkNew Your shop has a web page that customers open from a link. Pick the link name, share it on WhatsApp and your accounts, and customer orders will arrive straight in the app. 10 Payment methodsNew Choose how customers pay on your shop page: ShamCash, cash on delivery, or credit. You decide what's offered, and you confirm every payment before it counts. 11 Backup and devicesNew Your data is saved on our server automatically, so it isn't lost if your phone is. «Sync now» uploads anything pending, and below it you see the devices on your account and can remove an old one. 12 Your plan and voucher codeNew Here is your current plan with its devices, staff and AI points. If you have an activation or discount code and the code box is open for your account, you'll find it lower down on this page; you can upgrade whenever you need. A screenshot taken automatically from the app
On a computer or in the browser If your phone is not at hand, open Rafeeq Business in the browser and sign in with the same number: the same cashier and the same steps.
